James J. Peters VA Medical Center
Margaret B. Caplan | 718-584-9000
Medical Center Director
Ms. Caplan joined VA more than 35 years ago and has held leadership positions at VA Hudson Valley Health Care System (VA HVHCS), Wilkes-Barre VA Medical Center, and the Philadelphia VA Medical. Most recently, she has been serving as the Medical Center Director at VA Hudson Valley Health Care System, a complexity level 3 facility that employs 1400 staff and operates 35 inpatient beds, 104 domiciliary beds (to include Substance Use, PTSD, and Domiciliary Care for Homeless Veterans), and 127 Community Living Center beds. VA HVHCS boasts one of the country's first Long Stay Mental Health Recovery CLCs, transitioned from a chronic inpatient psychiatry unit. Prior to serving as Medical Center Director at VA HVHCS, Mrs. Caplan spent two years as Medical Center Director at Wilkes-Barre VA Medical Center. For 16 years before that, she was the Assistant and Associate Director at Philadelphia VA Medical Center. During her tenure in Philadelphia, she served as interim Director at VA Medical Centers located in Erie, Lebanon, and Wilkes-Barre. She began her healthcare management career by entering the Associate Director/Healthcare Management Trainee Program in 1992 at VA Medical Center in Washington, DC. Prior to her acceptance in the Associate Director's program in 1992, she spent 10 years working in various positions in VA headquarters, including four years in the Office of Congressional Affairs. Mrs. Caplan is a graduate of Leadership VA and a lifetime member of the Leadership VA Alumni Association. She is associated with American College of Health Care Executives and is a life member of the Senior Executive Association. She is a graduate of the Federal Executive Institute and Executive Development Program from The Wharton School at the University of Pennsylvania.
Rosemary Cancel-Santiago, MPA | 718-584-9000 Ext. 6659
Rosemary Cancel-Santiago’s has over 20 years of experience in Healthcare Administration and Management of Clinical Program oversight within the Federal Government, Nonprofit, and New York City Health and Hospitals Corporation. • Ms. Cancel-Santiago served as the Director of Virtual Health where she provided strategic guidance and direction for developing Telemedicine infrastructure where JJP lead both the VISN and the Nation on Virtual Care Metrics. She has held various leadership roles in the VA and was responsible for dovetailing both administrative and clinical activities for several clinical services such as Surgery, Women’s Health, and Dental. She continues to collaborate with staff on the expansion and implementation of Virtual Health and serves as a technical advisor in directing operational efficiency. • Prior to joining the VA, Ms. Cancel-Santiago was responsible for the management and coordination of Surgical Service at the NYC Health and Hospital Corporation. She served as the Executive Assistant and AIDS Healthcare Network Director to the former Commissioner of Mental Health Services and the President and CEO of NYC Nonprofit. * Ms. Cancel-Santiago holds a Master of Public Administration in Health Policy/Management from New York University and earned her undergraduate degree with honors (Magna Cum Laude) in Business Administration with emphasis in Management from Mercy College. Certifications include: VHA Mentor, Mediator and Clinic Video Master Preceptor.
Kathleen M. Capitulo, PhD, RN, FAAN, IIW | 718-584-9000
Associate Director, Patient Care Services/Chief Nurse Executive
Dr. Kathleen Capitulo is an experienced Nurse Executive / Hospital Administrator / Educator. She holds a BS from Keuka College, MS from Adelphi University, and Doctor of Nursing Science from Columbia University. She is a Fellow in the American Academy of Nursing, a distinguished group of 1500 of the nation’s top nursing executives, policy makers, scholars, researchers, and practitioners. As a Robert Wood Johnson Executive Nurse Fellow (2004-2007), Katie developed a Transcultural Nursing Leadership Institute, building international nursing partnerships. Dr. Capitulo is a Professor at Wenzhou Medical College in Wenzhou, China. She is an Associate Professor at Case Western Reserve University’s Frances P. Bolton School of Nursing, where she mentored more than 50 students in the Doctor of Nursing Practice Program. She also holds a faculty appointment at NYU College of Nursing. Dr. Capitulo has led the “Committee on Professionalism” in two major academic medical centers. She developed a model using a positive approach to improve relationships and organizational culture by addressing disruptive behavior. Dr. Capitulo has authored numerous articles, book chapters, and a book. She serves on the Editorial Board of The American Journal of Maternal-Child Nursing; the Greater New York Organization of Nurse Executives and the American Red Cross-Greater NY. She has received numerous awards including the prestigious NY State Nurse of Distinction. (more available upon request).