Customer Service - James J. Peters VA Medical Center
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James J. Peters VA Medical Center


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your concerns and rights. We work with all departments on your behalf to address your questions, problems or special needs. If you have not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner. Our Patient Advocates are located on the 9th floor of our medical center.

Abel Estrella, Patient Advocate

Abel Estrella

Patient Advocate
718-584-9000 Ext. 6516

Bridgette Quill, Patient Advocate

Bridgette Quill

Patient Advocate
718-584-9000 Ext. 3647

Jean Mclaughlin, Patient Advocate

Jean Mclaughlin

Patient Advocate
718-584-9000 Ext. 6602

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all Veterans. A fundamental value in Veterans Health Administration (VHA) is for all Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient and timely manner. Our comprehensive Patient Advocate Program is available to all Veterans throughout our health care system. CBOC patients can reach out to any of the Patient Advocates for assistance

For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center. Please take the time to participate in this survey. Our goal is to provide compassionate, quality care in a timely manner.