Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

James J. Peters VA Medical Center


Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your concerns and rights. We work with all departments on your behalf to address your questions, problems or special needs. If you have not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner. Our Patient Advocates are located on the 9th floor of our medical center.

Abel Estrella, Patient Advocate

Abel Estrella

Patient Advocate
718-584-9000 x6516

Jean Mclaughlin, Patient Advocate

Jean Mclaughlin

Patient Advocate
718-584-9000 EXT 6602

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

James J. Peters VA Medical Center Patient Advocates:

For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center. Please take the time to participate in this survey. Our goal is to provide compassionate, quality care in a timely manner.