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James J. Peters VA Medical Center

 

News from the Department of Veterans Affairs

Press Releases

VA achieves major milestone in effort to modernize claims processing (10/23/2018)

WASHINGTON - The U.S. Department of Veterans Affairs (VA) recently completed a significant modernization effort in which more than 7.8 million paper files were removed from 60 locations in fewer than 22 months, enabling rapid scanning into VA's electronic claims processing system by multiple third-party vendors. This will lead to faster claims decisions for Veterans.

VA Debt Management Center reduces average wait times for Veterans contacting call center (10/23/2018)

WASHINGTON -The U.S. Department of Veterans Affairs' (VA) Debt Management Center (DMC) reached a recent milestone this July when it reported it had lowered the average wait times for Veterans contacting the call center, from over 21 minutes in fiscal year (FY) 2016 to under five minutes during FY 2018.

VA employee survey shows improving morale: Increase in workforce retention rates tied to uptick in job and VA satisfaction scores (10/18/2018)

WASHINGTON - Today the U.S. Department of Veterans Affairs (VA) announced that results from a recent VA job satisfaction survey showed a general trend of improving employee morale.

VAntage Point