Current Operating Status - James J. Peters VA Medical Center
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James J. Peters VA Medical Center

 

Current Operating Status

Situation Update

As of Friday, June 12, 2020 9:14 AM EDT

The safety of our Veterans continues to be our top priority during the COVID-19 pandemic. As communities begin the transition to relax limitations that helped slow the spread of COVID-19, The James J. Peters VA Medical Center is working to expand services at our medical center. These efforts will align with federal, state and local guidance and will focus on the continued safety of our Veterans and employees.

Current layers of protection include:

• Everyone entering our facility is required to wear a face mask. Veterans, please bring your own face mask to wear. Health care providers will wear appropriate personal protective equipment (PPE). See Coronavirus FAQs: What Veterans need to know.

• Facility Access: Access to the medical center will continue to be limited. All Primary Care and Mental Health appointments have been reviewed and if clinically appropriate, converted to virtual modalities. Our Veterans have been encouraged to secure message, telephone call, and if needed a video visit will be arranged. See Download the VA Video Connect mobile app to connect with your VA Care Team.

• If you are sick or have symptoms of respiratory illness (fever, cough, shortness of breath), please contact our VISN 2 Nurse Helpline before visiting our facility. Staff are available 24/7 for nurse advice and triage, health chat and more. Contact us at 1-800-877-6976. Tell them about how you are feeling and any recent travel you or members of your household have taken. They will be able to discuss your appointment options and answer any questions you may have.

• Single entry point screening

• Drive thru testing

• Expanded testing (antibody)

• Cleaning of high-touch surfaces in our facility continues

• Increased physical distancing in common areas

• Increased number of negative pressure rooms

• Plexi-glass installed in registration areas in order to protect our patients and employees.

Moving Forward
Over the next few weeks, we will resume some essential procedures. Patients will be contacted directly by their provider to schedule the procedure. Communication will include guidance about how to enter our facility, escort restrictions, and prior testing that may be needed. The safety of our Veterans and staff is our highest priority when we consider how we continue to provide health care services and procedures during the ongoing COVID -19 pandemic.

Visitor Policy
Visitors will no longer be permitted to enter the facility (including to see inpatients or accompany patients to appointments). We understand that this places a hardship on family members and loved ones, but safety is our primary concern right now. We encourage families and loved ones to utilize telephone visitation and other “virtual visiting” options.

Moving forward together, we will provide updated information as it becomes available. Safe care is our mission and our continuing commitment to you. We are in this Together.

Please note that group events on our calendar are postponed until further notice.

Resources

VA COVID Information

VA COVID Coach: a new mobile app designed to help both Veterans and civilians cope with feelings of stress and anxiety they may be experiencing during the COVID-19 pandemic.

Centers for Disease Control and Prevention (CDC)

New York State COVID-19 Guidelines

How to apply for VA health care benefits:
• Apply online at www.va.gov
• Apply by phone at 877-222-VETS.
• Apply by mail to:

Health Eligibility Center
2957 Clairmont Road, Suite 200
Atlanta, Georgia 30329

Information on VA Burial Benefits can be found at https://www.va.gov/burials-memorials/.


Veteran Wellness While at Home During the Coronavirus Crisis
List of remote wellness resources compiled by the Office of Patient Centered Care to help support Veteran health and well-being in the home.

 


Inclement Weather in the Local Commuting Area
During severe weather conditions, hurricanes and large snowstorms, patients are encouraged to call their VA Medical Center or outpatient clinic to reschedule appointments if necessary. Patients will be informed of clinic closings and appointment rescheduling.
Atlantic Hurricane Season: Prepare. Plan. Stay Informed.
You are encouraged to be aware of weather conditions, keep your gas tank full and keep an emergency supply kit on hand. It is important to prepare your family for unexpected disasters and emergencies. Visit www.ready.gov to learn about preparedness kits, family emergency plans and more. For VA updates and the latest VA emergency response information, visit our site often

Your VA Medical Record
My HealtheVet is a free online personal health record that allows registered users to electronically access their VA medical information from any Internet connection which can be very helpful during an emergency situation. Sign up today at www.myhealth.va.gov.

Facility Status

Parent Facility
James J. Peters VA Medical Center Limited Services
Due to the COVID-19 global pandemic, the James J. Peters VA Medical Center has limited services at the main facility. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Outpatient Clinics
Queens Community Clinic Limited Services
Due to the COVID-19 global pandemic, the James J. Peters VA Medical Center and all outpatient clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
White Plains Community Clinic Limited Services
Due to the COVID-19 global pandemic, the James J. Peters VA Medical Center and all outpatient clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.
Yonkers Community Clinic Limited Services
Due to the COVID-19 global pandemic, the James J. Peters VA Medical Center and all outpatient clinics have limited services. If you have or need an appointment, please call your health care team to arrange a video connect or in-person visit.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: Monday-Friday
    4:30 pm-8:00 am
    1-800-877-6976
    Weekends and holidays
    Open 24 Hours
  • Change Your Appointment: 718-584-9000, press 2
  • Media Inquiries: 718-584-9000 x6620 or
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 718-584-9000
  • Pharmacy Refill: 1-888-327-9670
  • Staff Locator: Not Available
  • Telephone Care: Monday-Friday
    4:30 pm-8:00 am
    1-800-877-6976
    Weekends and holidays
    Open 24 Hours